Complaints Procedure

Complaints Procedure

We are confident that the services which you receive from us will be of a high quality. However, you are entitled to make complaints. Raise any complaint or query first with the solicitor responsible for your matter. If this does not resolve the complaint satisfactorily then please contact the solicitor responsible for your relationship with SSB (if that is a different person). If you would prefer not to follow these stages or if this does not resolve the complaint satisfactorily then please contact Paul Spraggon, who will try to resolve any problem promptly by following SSB’s complaints procedure.

If still unresolved at this stage, you may be able to take your complaint to the Legal Ombudsman. The address of the Legal Ombudsman is: PO Box 6806, Wolverhampton, WV1 9WJ; telephone, 0300 555 0333; or view their website at www.legalombudsman.org.uk, email enquiries to: enquiries@legalombudsman.org.uk

Normally, you will have to bring your complaint to the Legal Ombudsman within 6 months of receiving a final response from us about your complaint. Full details of the time limits for making a complaint to the Legal Ombudsman are set out at Rule 4 of the Legal Ombudsman Scheme Rules, which can be found at www.legalombudsman.org.uk.


SSB Solicitors Limited is regulated by the Solicitors Regulation Authority. The number under which the firm is recognised by the Solicitors Regulation Authority is 638890